:root{--paper:#f4efe6;--paper-soft:#fbf8f2;--ink:#20211e;--ink-soft:#5f605a;--line:#d7d0c4;--accent:#c95436;--accent-dark:#9d3620;--accent-pale:#f0d7ca;--green:#376c51;--blue:#416b86;--violet:#6c6080;--orange:#a85f2e;--gray:#74746e;--shadow:0 28px 70px #372d201f;--platform-sans:"Noto Sans SC", "PingFang SC", "Microsoft YaHei", sans-serif;--serif:var(--platform-sans);--sans:var(--platform-sans);--mono:SFMono-Regular, Consolas, "Liberation Mono", Menlo, Courier, monospace}*{box-sizing:border-box}html{scroll-behavior:smooth}body{background:var(--paper);min-width:320px;min-height:100vh;color:var(--ink);font-family:var(--sans);margin:0;font-size:15px;line-height:1.65}button,input,textarea,select{font:inherit}button{color:inherit}button:focus-visible,input:focus-visible,textarea:focus-visible,select:focus-visible{outline:3px solid color-mix(in oklch, var(--accent) 28%, transparent);outline-offset:2px}button,a{-webkit-tap-highlight-color:transparent}h1,h2,h3,p{margin-top:0}h1,h2,h3{text-wrap:balance}p{text-wrap:pretty}::selection{color:#fff;background:var(--accent)}.app-shell{min-height:100vh;overflow:hidden}.site-header{border-bottom:1px solid var(--line);justify-content:space-between;align-items:center;width:min(1400px,100% - 64px);height:88px;margin:0 auto;display:flex}.brand-button{cursor:pointer;background:0 0;border:0;padding:0}.brand-mark{text-align:left;align-items:center;gap:12px;display:flex}.brand-mark>span:last-child{line-height:1.2;display:grid}.brand-mark strong{font-family:var(--serif);letter-spacing:.08em;font-size:19px}.brand-mark small{color:var(--ink-soft);letter-spacing:.11em;margin-top:4px;font-size:10px}.brand-symbol{width:32px;height:32px;display:block;position:relative;transform:rotate(-3deg)}.brand-symbol i{background:var(--ink);display:block;position:absolute}.brand-symbol i:first-child{width:8px;height:30px;top:0;left:2px}.brand-symbol i:nth-child(2){background:var(--accent);width:8px;height:22px;top:8px;left:13px}.brand-symbol i:nth-child(3){width:8px;height:14px;top:16px;left:24px}.header-actions{align-items:center;gap:24px;display:flex}.user-chip{align-items:center;gap:9px;font-size:13px;font-weight:700;display:flex}.avatar{object-fit:cover;border:1px solid #20211e1f;flex:none;place-items:center;display:inline-grid}.avatar-sm{border-radius:50%;width:34px;height:34px;font-size:13px}.avatar-md{border-radius:50%;width:44px;height:44px}.avatar-fallback{background:var(--ink);color:#fff;font-family:var(--serif)}.text-button{min-height:44px;color:var(--ink-soft);cursor:pointer;background:0 0;border:0;align-items:center;gap:7px;padding:0;font-weight:700;display:inline-flex}.text-button:hover{color:var(--ink)}.home-hero{grid-template-columns:1.12fr .88fr;align-items:center;gap:8vw;width:min(1280px,100% - 80px);min-height:620px;margin:0 auto;padding:92px 0 72px;display:grid}.eyebrow{color:var(--accent-dark);font-family:var(--mono);letter-spacing:.13em;text-transform:uppercase;margin-bottom:17px;font-size:11px;font-weight:500;display:block}.hero-copy h1{max-width:760px;font-family:var(--serif);letter-spacing:-.055em;margin-bottom:28px;font-size:clamp(54px,6.5vw,92px);line-height:1.08}.hero-copy h1 em{color:var(--accent);font-style:normal}.hero-copy>p{max-width:590px;color:var(--ink-soft);font-size:18px;line-height:1.9}.hero-actions{align-items:center;gap:22px;margin-top:42px;display:flex}.hero-actions>span{color:var(--ink-soft);align-items:center;gap:7px;font-size:12px;display:inline-flex}.primary-button,.outline-button{cursor:pointer;border:0;justify-content:center;align-items:center;gap:8px;min-height:46px;padding:0 20px;font-weight:800;transition:transform .18s,background .18s,opacity .18s;display:inline-flex}.primary-button{background:var(--ink);color:#fff;box-shadow:5px 5px 0 var(--accent)}.primary-button:hover:not(:disabled){box-shadow:7px 7px 0 var(--accent);transform:translate(-2px,-2px)}.primary-button:disabled{opacity:.4;cursor:not-allowed;box-shadow:none}.primary-button.large{min-height:56px;padding-inline:26px}.outline-button{border:1px solid var(--ink);background:0 0}.outline-button:hover{background:var(--ink);color:#fff}.conversation-promise{color:#fff;min-height:365px;box-shadow:18px 18px 0 var(--accent-pale);background:#22231f;padding:60px 48px 42px;position:relative;transform:rotate(1.2deg)}.conversation-promise:before{content:"";background:var(--accent);width:36px;height:3px;position:absolute;top:50px;left:-18px}.promise-index{color:#ffffff42;font-family:var(--mono);font-size:12px;position:absolute;top:18px;right:24px}.conversation-promise>p{font-family:var(--serif);margin-bottom:42px;font-size:clamp(22px,2.1vw,32px);line-height:1.55}.promise-reply{border-left:2px solid var(--accent);gap:6px;padding:18px 0 18px 22px;display:grid}.promise-reply span{color:#d6b4a7;font-family:var(--mono);letter-spacing:.12em;font-size:10px}.promise-reply strong{line-height:1.7}.conversation-promise>small{color:#ffffff80;margin-top:32px;display:block}.section-heading{justify-content:space-between;align-items:end;gap:32px;margin-bottom:38px;display:flex}.section-heading h2{font-family:var(--serif);letter-spacing:-.04em;margin:0;font-size:clamp(32px,4vw,52px)}.section-heading>p{max-width:360px;color:var(--ink-soft);text-align:right;margin:0}.section-heading.compact{align-items:center}.section-heading.compact h2{font-size:36px}.section-heading.compact .eyebrow{margin-bottom:8px}.my-feedback-section{width:min(1280px,100% - 80px);margin:0 auto;padding:92px 0 120px}.my-feedback-section.feedback-first-view{flex-direction:column;height:calc(100vh - 164px);min-height:480px;padding:48px 0 36px;display:flex;overflow:hidden}.feedback-first-view .section-heading{flex:none;margin-bottom:26px}.feedback-first-view .feedback-list{overscroll-behavior:contain;scrollbar-gutter:stable;min-height:0;overflow-y:auto}.feedback-first-view .feedback-row{min-height:76px;padding-block:12px}.feedback-list{border-top:1px solid var(--line)}.feedback-row{border:0;border-bottom:1px solid var(--line);text-align:left;cursor:pointer;background:0 0;grid-template-columns:12px minmax(220px,1fr) 130px auto 22px;align-items:center;gap:22px;width:100%;min-height:92px;padding:18px 12px;transition:padding .18s,background .18s;display:grid}.feedback-row:hover{background:var(--paper-soft);padding-inline:22px}.status-dot{background:currentColor;border-radius:50%;width:8px;height:8px}.feedback-row-main{display:grid}.feedback-row-main strong{font-size:16px}.feedback-row-main small{color:var(--ink-soft)}.status-badge{white-space:nowrap;border:1px solid;justify-content:center;align-items:center;width:max-content;min-width:76px;min-height:27px;padding:3px 9px;font-size:11px;font-weight:800;display:inline-flex}.tone-warm{color:var(--accent-dark)}.tone-blue{color:var(--blue)}.tone-violet{color:var(--violet)}.tone-orange{color:var(--orange)}.tone-green{color:var(--green)}.tone-gray{color:var(--gray)}.unread-pill{background:var(--accent);color:#fff;white-space:nowrap;border-radius:99px;padding:4px 9px;font-size:10px;font-weight:800}.empty-state{text-align:center;border:1px dashed #afa79b;align-content:center;place-items:center;min-height:310px;display:grid}.empty-state svg{color:var(--accent);margin-bottom:18px}.empty-state h3{font-family:var(--serif);margin-bottom:8px;font-size:25px}.empty-state p{max-width:430px;color:var(--ink-soft);margin-bottom:24px}.feedback-list-skeleton{background:var(--line);gap:1px;display:grid}.feedback-list-skeleton i{background:linear-gradient(90deg, var(--paper), var(--paper-soft), var(--paper));background-size:200%;height:90px;animation:1.4s infinite shimmer}.composer-page{width:min(1260px,100% - 72px);margin:0 auto;padding:44px 0 100px}.composer-progress{grid-template-columns:repeat(3,1fr);max-width:780px;margin:0 0 44px;display:grid}.composer-progress>span{color:#9b978e;align-items:center;gap:9px;font-size:12px;font-weight:700;display:flex;position:relative}.composer-progress>span:not(:last-child):after{content:"";background:var(--line);z-index:-1;height:1px;position:absolute;top:14px;left:36px;right:16px}.composer-progress i{background:#ded8cf;border-radius:50%;place-items:center;width:28px;height:28px;font-style:normal;display:grid}.composer-progress .active{color:var(--ink)}.composer-progress .active i{background:var(--ink);color:#fff}.composer-layout{grid-template-columns:minmax(0,820px) 300px;align-items:start;gap:80px;display:grid}.form-step>h1{max-width:760px;font-family:var(--serif);letter-spacing:-.045em;margin-bottom:18px;font-size:clamp(38px,4.4vw,62px);line-height:1.22}.step-intro{max-width:670px;color:var(--ink-soft);margin-bottom:40px;font-size:17px}.type-options{gap:12px;display:grid}.type-options button{border:1px solid var(--line);background:var(--paper-soft);text-align:left;cursor:pointer;min-height:116px;padding:24px 60px 24px 86px;transition:border .18s,transform .18s,background .18s;display:grid;position:relative}.type-options button:hover{border-color:var(--ink);transform:translate(5px)}.type-options button.selected{background:var(--ink);color:#fff;border-color:var(--ink)}.type-options button>span{color:var(--accent);font-family:var(--mono);font-size:12px;position:absolute;top:29px;left:26px}.type-options button strong{font-family:var(--serif);font-size:20px}.type-options button p{color:var(--ink-soft);margin:4px 0 0;font-size:13px}.type-options button.selected p{color:#ffffff94}.type-options button i{opacity:0;border:1px solid;border-radius:50%;place-items:center;width:28px;height:28px;display:grid;position:absolute;top:50%;right:22px;transform:translateY(-50%)}.type-options button.selected i{opacity:1}.field-grid{grid-template-columns:1fr 1fr;gap:25px 20px;display:grid}.field{border:0;gap:9px;min-width:0;margin:0;padding:0;display:grid;position:relative}.field.full{grid-column:1/-1}.field>span,.field legend{color:var(--ink);font-size:13px;font-weight:800}.field>span small,.field legend small{color:var(--ink-soft);font-weight:400}.field b{color:var(--accent)}.field input,.field textarea,.field select,.next-action-field textarea,.internal-note textarea{background:var(--paper-soft);width:100%;color:var(--ink);resize:vertical;border:1px solid #bbb3a7;border-radius:0;padding:14px 15px;font-size:15px}.field input{min-height:50px}.field textarea{line-height:1.8}.field input:focus,.field textarea:focus{border-color:var(--ink);outline:1px solid var(--ink)}.field input::placeholder,.field textarea::placeholder{color:#9e9a91}.counter{color:#99958c;font-family:var(--mono);font-size:9px;position:absolute;bottom:8px;right:13px}.validation-hint{color:var(--accent-dark);font-size:10px;font-weight:700}.field>.field-feedback{color:#99958c;min-height:17px;font-family:var(--mono);justify-content:space-between;align-items:center;gap:12px;font-size:9px;font-weight:400;display:flex}.field>.field-feedback .validation-hint{color:var(--accent-dark);font-weight:700}.review-card{border:1px solid var(--line);background:var(--paper-soft);margin-bottom:34px;padding:32px}.review-card>span{color:var(--accent-dark);font-family:var(--mono);letter-spacing:.12em;font-size:10px}.review-card h2{font-family:var(--serif);margin:12px 0;font-size:27px}.review-card p{color:var(--ink-soft);white-space:pre-wrap;margin-bottom:0}.review-card>div{border-top:1px solid var(--line);margin-top:22px;padding-top:18px}.review-card>div small{color:var(--ink-soft);font-size:11px}.urgency-options{grid-template-columns:repeat(3,1fr);gap:8px;display:grid}.urgency-options label{border:1px solid var(--line);cursor:pointer;min-height:82px;padding:14px;display:grid}.urgency-options label.selected{border-color:var(--ink);background:var(--ink);color:#fff}.urgency-options input{opacity:0;position:absolute}.urgency-options small{color:var(--ink-soft);font-size:11px}.urgency-options label.selected small{color:#ffffff8f}.upload-button{cursor:pointer;background:0 0;border:1px dashed #9d968b;justify-content:center;align-items:center;gap:7px;min-height:50px;display:flex}.upload-button:hover{background:var(--paper-soft);border-style:solid}.upload-button:disabled{cursor:wait;opacity:.65}.attachment-list{flex-wrap:wrap;gap:8px;margin-top:16px;display:flex}.attachment-list>span{border:1px solid var(--line);align-items:center;gap:6px;padding:6px 7px 6px 10px;font-size:11px;display:flex}.attachment-list button{cursor:pointer;background:0 0;border:0;place-items:center;width:24px;height:24px;display:grid}.upload-progress-list>span{min-width:190px}.upload-progress-list b{color:var(--accent);font-variant-numeric:tabular-nums;margin-left:auto}.composer-actions{border-top:1px solid var(--line);justify-content:space-between;align-items:center;margin-top:38px;padding-top:24px;display:flex}.composer-next-action{justify-content:flex-end;align-items:center;gap:14px;display:flex}.composer-next-action>small{max-width:360px;color:var(--accent-dark);text-align:right;font-size:10px}.composer-aside{background:#dfd8cc;padding:30px 27px;position:sticky;top:32px}.composer-aside>span{color:var(--accent-dark);font-family:var(--mono);letter-spacing:.14em;font-size:10px}.composer-aside ol{counter-reset:benefits;margin:27px 0;padding:0;list-style:none}.composer-aside li{counter-increment:benefits;padding:0 0 22px 34px;display:grid;position:relative}.composer-aside li:before{content:counter(benefits, decimal-leading-zero);color:var(--accent);font-family:var(--mono);font-size:10px;position:absolute;left:0}.composer-aside li:not(:last-child):after{content:"";background:#b9b1a5;width:1px;position:absolute;top:22px;bottom:7px;left:5px}.composer-aside li b{font-family:var(--serif);font-size:15px}.composer-aside li small{color:var(--ink-soft);line-height:1.65}.composer-aside blockquote{color:var(--ink-soft);font-family:var(--serif);border-top:1px solid #b9b1a5;margin:0;padding:20px 0 0;font-size:13px}.detail-page{width:min(1280px,100% - 80px);margin:0 auto;padding:60px 0 110px}.detail-titlebar{justify-content:space-between;align-items:end;gap:32px;margin-bottom:50px;display:flex}.detail-titlebar h1{max-width:850px;font-family:var(--serif);letter-spacing:-.04em;margin-bottom:10px;font-size:clamp(36px,4.2vw,58px);line-height:1.25}.detail-titlebar p{color:var(--ink-soft);margin:0;font-size:12px}.large-status{white-space:nowrap;border:1px solid;justify-content:center;align-items:center;gap:8px;min-width:140px;min-height:44px;padding:0 16px;font-weight:800;display:inline-flex}.large-status i{background:currentColor;border-radius:50%;width:7px;height:7px;animation:2s infinite breathe}.detail-grid{grid-template-columns:minmax(0,1fr) 340px;align-items:start;gap:36px;display:grid}.detail-primary{gap:24px;display:grid}.progress-panel,.conversation-panel,.detail-aside>section{border:1px solid var(--line);background:var(--paper-soft)}.progress-panel{padding:32px}.panel-heading{grid-template-columns:240px 1fr;align-items:end;gap:30px;display:grid}.panel-heading span{color:var(--ink-soft);font-size:11px}.panel-heading h2{font-family:var(--serif);margin:4px 0 0;font-size:29px}.panel-heading>p{border-left:2px solid var(--accent);color:var(--ink-soft);margin:0;padding-left:20px;font-size:13px}.progress-track{grid-template-columns:repeat(5,1fr);margin:38px 0 30px;display:grid}.progress-track>div{color:#aaa49a;justify-items:center;gap:7px;font-size:10px;font-weight:700;display:grid;position:relative}.progress-track>div:not(:last-child):after{content:"";background:#ded8ce;height:2px;position:absolute;top:14px;left:calc(50% + 17px);right:calc(17px - 50%)}.progress-track>div.active:not(:last-child):after{background:var(--accent)}.progress-track i{background:var(--paper-soft);z-index:1;border:2px solid #d3cdc3;border-radius:50%;place-items:center;width:30px;height:30px;font-style:normal;display:grid}.progress-track .active{color:var(--ink)}.progress-track .active i{border-color:var(--accent);background:var(--accent);color:#fff}.assignee-note{background:var(--paper);align-items:center;gap:10px;min-height:52px;padding:0 15px;display:flex}.assignee-note span,.assignee-note small{color:var(--ink-soft);font-size:11px}.assignee-note small{margin-left:auto}.conversation-panel{padding:32px}.message-count{color:var(--ink-soft);font-size:11px}.message-stream{gap:24px;margin:30px 0;display:grid}.message-item{grid-template-columns:36px 1fr;gap:12px;display:grid}.message-item.admin{padding-left:46px}.advisor-avatar{background:var(--accent);color:#fff;width:34px;height:34px;font-family:var(--serif);border-radius:50%;place-items:center;font-size:13px;display:grid}.message-item>div{background:var(--paper);padding:15px 17px}.message-item.admin>div{background:#ece1d7}.message-item header{justify-content:space-between;gap:10px;margin-bottom:6px;display:flex}.message-item header strong{font-size:12px}.message-item time{color:var(--ink-soft);font-family:var(--mono);font-size:9px}.message-item p{color:#555650;white-space:pre-wrap;margin:0;font-size:13px}.message-composer{background:#fff;border:1px solid #bdb5a9}.message-composer textarea{resize:vertical;border:0;outline:0;width:100%;padding:16px}.message-composer>div{justify-content:space-between;align-items:center;padding:8px 10px 10px 16px;display:flex}.message-composer small{color:#969188;font-size:10px}.detail-aside{gap:18px;display:grid}.detail-aside>section{padding:26px}.detail-aside h3{font-family:var(--serif);font-size:20px}.detail-aside p{color:var(--ink-soft);white-space:pre-wrap;font-size:13px}.expected-box{border-top:1px solid var(--line);margin-top:20px;padding-top:16px}.expected-box small{color:var(--accent-dark);font-family:var(--mono);letter-spacing:.1em;font-size:9px}.attachment-summary{gap:8px;display:grid}.attachment-summary span,.attachment-summary a{background:var(--paper);color:inherit;overflow-wrap:anywhere;align-items:center;gap:7px;padding:8px 10px;font-size:11px;text-decoration:none;display:flex}.attachment-summary a:hover{text-decoration:underline}.response-promise{color:#fff;background:var(--ink)!important}.response-promise svg{color:var(--accent-pale)}.response-promise strong{font-family:var(--serif);margin-top:12px;font-size:18px;display:block}.response-promise p{color:#fff9}.response-promise small{color:#d1b4aa;align-items:center;gap:6px;display:flex}.page-loading,.not-found-state{text-align:center;align-content:center;place-items:center;gap:12px;min-height:65vh;display:grid}.not-found-state h1{font-family:var(--serif);margin:0;font-size:44px}.not-found-state p{color:var(--ink-soft)}.site-footer{border-top:1px solid var(--line);min-height:76px;color:var(--ink-soft);justify-content:center;align-items:center;padding:0 max(40px,50vw - 640px);font-size:11px;display:flex}.site-footer span{align-items:center;gap:7px;display:flex}.inline-error{color:#7f2e1c;background:#f5ddd6;border:1px solid #bd604c;margin:14px 0;padding:10px 13px;font-size:12px}.inline-success{color:#315638;background:#e8f2e5;border:1px solid #6e8d71;margin:14px 0;padding:10px 13px;font-size:12px}.visually-hidden{clip:rect(0, 0, 0, 0);white-space:nowrap;border:0;width:1px;height:1px;margin:-1px;padding:0;overflow:hidden;position:absolute!important}.spin{animation:.8s linear infinite spin}.toast{z-index:1000;background:var(--ink);color:#fff;max-width:390px;min-height:54px;box-shadow:var(--shadow);align-items:center;gap:10px;padding:12px 10px 12px 16px;animation:.25s toast-in;display:flex;position:fixed;bottom:28px;right:28px}.toast>svg{color:#9cccaf}.toast button{color:#fff;cursor:pointer;background:0 0;border:0;place-items:center;width:34px;height:34px;margin-left:auto;display:grid}.admin-layout{color:#222522;background:#f4f5f2;grid-template-columns:232px 1fr;min-height:100vh;display:grid}.admin-sidebar{color:#fff;background:#202521;flex-direction:column;height:100vh;padding:24px 16px 18px;display:flex;position:sticky;top:0}.admin-logo{align-items:center;gap:12px;height:56px;padding:0 7px;display:flex}.admin-logo .brand-symbol i{background:#fff}.admin-logo .brand-symbol i:nth-child(2){background:#dd6848}.admin-logo>span{line-height:1.15;display:grid}.admin-logo>span strong{font-family:var(--serif);font-size:17px}.admin-logo>span small{color:#ffffff75;margin-top:5px;font-size:10px}.admin-logo>button{display:none}.admin-sidebar nav{gap:5px;margin-top:45px;display:grid}.admin-sidebar nav button{color:#ffffff96;text-align:left;cursor:pointer;background:0 0;border:0;align-items:center;gap:11px;min-height:45px;padding:0 12px;display:flex}.admin-sidebar nav button:hover,.admin-sidebar nav button.active{color:#fff;background:#343a35}.admin-sidebar nav button span{text-align:center;background:#505650;min-width:24px;margin-left:auto;padding:1px 5px;font-size:10px}.admin-profile{border-top:1px solid #ffffff1f;align-items:center;gap:9px;margin-top:auto;padding:14px 8px 0;display:flex}.admin-avatar{color:#262a26;width:34px;height:34px;font-family:var(--serif);background:#e0d9cd;border-radius:50%;place-items:center;font-size:12px;display:grid}.admin-profile>div{min-width:0;line-height:1.4;display:grid}.admin-profile strong{font-size:11px}.admin-profile small{color:#ffffff6b;font-size:9px}.admin-profile button{color:#ffffff80;cursor:pointer;background:0 0;border:0;place-items:center;width:32px;height:32px;margin-left:auto;display:grid}.admin-main{min-width:0}.admin-topbar{background:#fbfcfa;border-bottom:1px solid #dcded8;justify-content:space-between;align-items:center;height:88px;padding:0 38px;display:flex}.admin-topbar>div{line-height:1.25;display:grid}.admin-topbar span{color:#888e88;font-family:var(--mono);letter-spacing:.1em;font-size:9px}.admin-topbar h1{font-family:var(--serif);margin:4px 0 0;font-size:23px}.view-user-button{cursor:pointer;background:#fff;border:1px solid #ccd0c9;align-items:center;gap:7px;min-height:40px;padding:0 14px;font-size:11px;font-weight:700;display:flex}.mobile-menu-button{display:none}.admin-content{padding:30px 38px 55px}.metric-strip{background:#fff;border:1px solid #d7dbd4;grid-template-columns:repeat(4,1fr);display:grid}.metric-strip article{border-right:1px solid #d7dbd4;grid-template-columns:1fr auto;align-content:start;min-height:130px;padding:22px 24px;display:grid}.metric-strip article:last-child{border-right:0}.metric-strip span{color:#70766f;font-size:11px}.metric-strip strong{font-family:var(--serif);grid-area:1/2/3;font-size:38px;line-height:1}.metric-strip small{color:#a0a59f;margin-top:31px;font-size:9px}.admin-queue{background:#fff;border:1px solid #d7dbd4;margin-top:22px}.admin-queue.standalone{margin-top:0}.queue-toolbar{border-bottom:1px solid #e1e4de;justify-content:space-between;align-items:center;gap:24px;min-height:104px;padding:20px 22px;display:flex}.admin-eyebrow{color:#ac4d35;font-family:var(--mono);letter-spacing:.12em;font-size:9px}.queue-toolbar h2{font-family:var(--serif);margin:5px 0 0;font-size:21px}.queue-tools{gap:8px;display:flex}.search-box,.filter-select{color:#7d837c;background:#fafbf9;border:1px solid #d4d8d1;align-items:center;gap:8px;min-height:40px;padding:0 12px;display:flex}.search-box input{background:0 0;border:0;outline:0;width:220px;font-size:11px}.filter-select{position:relative}.filter-select select{appearance:none;background:0 0;border:0;outline:0;min-width:105px;padding-right:20px;font-size:11px}.filter-select>svg:last-child{pointer-events:none;position:absolute;right:8px}.queue-table-wrap{overflow-x:auto}.queue-table{border-collapse:collapse;width:100%;min-width:850px}.queue-table th{color:#8a9089;text-align:left;background:#f6f7f4;height:42px;padding:0 16px;font-size:9px;font-weight:700}.queue-table td{cursor:pointer;border-top:1px solid #eaebe7;height:80px;padding:12px 16px;font-size:11px}.queue-table tr:hover td{background:#fbf8f3}.queue-table td:first-child{align-content:center;min-width:290px;display:grid;position:relative}.queue-table td strong{font-size:12px}.queue-table td small{color:#929790}.table-id{color:#b04a32;font-family:var(--mono);font-size:8px}.admin-unread{color:#fff;background:#c7563a;border-radius:50%;place-items:center;min-width:18px;height:18px;font-size:8px;font-style:normal;display:grid;position:absolute;top:20px;right:10px}.muted{color:#a0a59f}.table-empty{text-align:center;color:#9aa098;cursor:default!important;height:260px!important;display:table-cell!important}.table-empty svg{margin:0 auto 9px;display:block}.table-empty strong,.table-empty small{display:block}.admin-work-panel{background:#fff;border:1px solid #d7dbd4;min-height:520px;padding:28px}.work-panel-heading{justify-content:space-between;align-items:flex-start;gap:28px;min-height:72px;margin-bottom:24px;display:flex}.work-panel-heading h2{font-family:var(--serif);margin:5px 0 4px;font-size:25px}.work-panel-heading p{color:#7e847d;margin:0;font-size:11px}.staff-create-form{background:#f5f6f3;grid-template-columns:1fr 1fr 140px;align-items:end;gap:12px;padding:18px;display:grid}.staff-create-form label,.settings-field-grid label{gap:6px;display:grid}.staff-create-form label>span,.settings-field-grid label>span{color:#6f756f;font-size:10px;font-weight:800}.staff-create-form input,.settings-field-grid input,.settings-field-grid select,.settings-field-grid textarea{color:#252925;background:#fff;border:1px solid #ccd1ca;border-radius:0;width:100%;min-height:42px;padding:9px 11px;font-size:12px}.staff-create-form .admin-primary-button{margin:0}.staff-list{border-top:1px solid #e0e3dd;margin-top:20px}.staff-list article{border-bottom:1px solid #e0e3dd;grid-template-columns:44px minmax(150px,1fr) 210px 76px;align-items:center;gap:14px;min-height:88px;padding:14px 10px;display:grid}.staff-list article.inactive{opacity:.52}.staff-avatar{color:#fff;width:40px;height:40px;font-family:var(--serif);background:#242924;border-radius:50%;place-items:center;display:grid}.staff-list article>div{display:grid}.staff-list article>div strong{font-size:13px}.staff-list article>div small{color:#8b908a;font-size:10px}.staff-list dl{grid-template-columns:1fr 1fr;margin:0;display:grid}.staff-list dl>div{justify-items:center;display:grid}.staff-list dt{color:#929790;font-size:9px}.staff-list dd{font-family:var(--serif);margin:0;font-size:20px}.staff-status{color:#7e847d;cursor:pointer;background:0 0;border:1px solid #adb3ac;min-height:32px;font-size:10px;font-weight:800}.staff-status.active{color:#376c51;border-color:#4d765f}.admin-empty-panel,.panel-loading{color:#939891;text-align:center;align-content:center;place-items:center;gap:8px;min-height:280px;display:grid}.admin-empty-panel strong{color:#4f554f;font-family:var(--serif);font-size:18px}.admin-empty-panel p{max-width:380px;margin:0;font-size:11px}.compact-button{width:auto;min-width:125px;margin:0;padding:0 18px}.settings-sections{border-top:1px solid #e0e3dd}.settings-sections>section{border-bottom:1px solid #e0e3dd;padding:24px 4px}.settings-sections>section:first-child{justify-content:space-between;align-items:center;gap:30px;display:flex}.settings-sections>section:first-child strong{font-size:13px}.settings-sections>section:first-child p{color:#858b84;margin:5px 0 0;font-size:10px}.switch-control{cursor:pointer;align-items:center;gap:9px;display:flex}.switch-control input{opacity:0;position:absolute}.switch-control i{background:#c9cec7;border-radius:30px;width:42px;height:22px;transition:all .2s;position:relative}.switch-control i:after{content:"";background:#fff;border-radius:50%;width:16px;height:16px;transition:all .2s;position:absolute;top:3px;left:3px}.switch-control input:checked+i{background:#376c51}.switch-control input:checked+i:after{transform:translate(20px)}.switch-control span{min-width:42px;font-size:10px;font-weight:800}.settings-field-grid{grid-template-columns:1fr 1fr;gap:20px;display:grid}.settings-field-grid label.full{grid-column:1/-1}.settings-field-grid textarea{resize:vertical}.settings-field-grid small{color:#9ba099;font-weight:400}.drawer-backdrop{z-index:100;background:#1a1e1b70;justify-content:flex-end;animation:.2s fade-in;display:flex;position:fixed;inset:0}.admin-drawer{background:#f7f8f5;width:min(620px,94vw);height:100%;animation:.25s drawer-in;overflow-y:auto;box-shadow:-25px 0 70px #141a1538}.admin-drawer>header{background:#fff;border-bottom:1px solid #d9ddd6;justify-content:space-between;align-items:center;gap:20px;min-height:94px;padding:20px 24px;display:flex}.admin-drawer>header span{color:#b24c34;font-family:var(--mono);font-size:9px}.admin-drawer>header h2{font-family:var(--serif);margin:4px 0 0;font-size:20px}.admin-drawer>header button{cursor:pointer;background:0 0;border:0;place-items:center;width:38px;height:38px;display:grid}.drawer-body{gap:20px;padding:24px;display:grid}.drawer-meta-grid{grid-template-columns:repeat(2,1fr);gap:10px;display:grid}.drawer-meta-grid>label,.drawer-meta-grid>div{background:#fff;border:1px solid #d8dcd5;align-content:center;min-height:76px;padding:10px 12px;display:grid}.drawer-meta-grid span,.drawer-description>span,.next-action-field>span,.internal-note>span{color:#858b84;font-size:9px;font-weight:700}.drawer-meta-grid select,.drawer-meta-grid input{background:0 0;border:0;outline:0;width:100%;padding:4px 0 0;font-size:12px;font-weight:700}.drawer-meta-grid strong{font-size:12px}.drawer-meta-grid small{color:#929790;font-size:9px}.drawer-description,.drawer-messages{background:#fff;border:1px solid #d8dcd5;padding:18px}.drawer-description p{color:#585e58;white-space:pre-wrap;font-size:12px}.drawer-description p:not(:last-child){margin-bottom:18px}.next-action-field,.internal-note{gap:6px;display:grid}.next-action-field textarea,.internal-note textarea{background:#fff;border-color:#d8dcd5;font-size:12px}.drawer-messages>div:first-child{justify-content:space-between;margin-bottom:16px;display:flex}.drawer-messages>div:first-child>span{font-size:11px;font-weight:800}.drawer-messages article{background:#f3f4f0;margin-top:12px;padding:12px}.drawer-messages article.admin{background:#eee2d7}.drawer-messages header{justify-content:space-between;display:flex}.drawer-messages header strong{font-size:10px}.drawer-messages time{color:#969b95;font-family:var(--mono);font-size:8px}.drawer-messages p{color:#575c57;white-space:pre-wrap;margin:6px 0 0;font-size:11px}.admin-reply-box{background:#202521;padding:14px}.admin-reply-box textarea{color:#fff;resize:vertical;background:#343a35;border:0;outline:0;width:100%;padding:12px;font-size:12px}.admin-primary-button{color:#fff;cursor:pointer;background:#d35d3e;border:0;justify-content:center;align-items:center;gap:7px;width:100%;min-height:42px;margin-top:8px;font-weight:800;display:flex}.admin-primary-button.compact-button{width:auto;min-width:125px;margin:0;padding:0 18px}.admin-primary-button:disabled{opacity:.6;cursor:wait}.admin-login-page{color:#fff;background:#202521;place-items:center;min-height:100vh;display:grid}.admin-back{color:#ffffffa3;cursor:pointer;background:0 0;border:0;align-items:center;gap:7px;display:flex;position:fixed;top:22px;left:24px}.login-brand{color:#fff;position:fixed;top:50%;left:28px;transform:translateY(-50%)}.login-brand .brand-mark{margin-bottom:20px}.login-brand .brand-mark small{color:#ffffff73}.login-brand .brand-symbol i{background:#fff}.login-brand .brand-symbol i:nth-child(2){background:#d75c3d}.login-brand>span{font-family:var(--serif);writing-mode:vertical-rl;opacity:.12;letter-spacing:.15em;font-size:clamp(42px,6vw,84px)}.login-card{color:#222522;background:#f7f4ed;width:min(420px,100% - 40px);padding:40px;box-shadow:18px 18px #b84b31}.login-icon{color:#fff;background:#252a26;place-items:center;width:52px;height:52px;margin-bottom:25px;display:grid}.login-card h1{font-family:var(--serif);margin-bottom:7px;font-size:35px}.login-card>p{color:#71756f;font-size:12px}.login-card label{gap:6px;margin-top:18px;display:grid}.login-card label span{font-size:10px;font-weight:800}.login-card input{background:#fff;border:1px solid #c8c8c0;min-height:48px;padding:0 12px}.login-card>small{color:#8c908a;margin-top:16px;font-size:9px;line-height:1.7;display:block}.setup-secret{color:#553b17;background:#fff4d8;border:1px solid #c68635;gap:7px;margin-top:14px;padding:12px;display:grid}.setup-secret strong{font-size:11px}.setup-secret code{font-family:var(--mono);overflow-wrap:anywhere;-webkit-user-select:all;user-select:all;background:#fff;padding:8px;font-size:10px}.setup-secret small{font-size:9px;line-height:1.6}.integration-key-section{grid-template-columns:1fr auto;align-items:center;gap:18px;display:grid}.integration-key-section>div:first-child p{color:#858b84;margin:5px 0 0;font-size:10px}.integration-key-section .outline-button{min-height:40px}.integration-key-section .full-secret{grid-column:1/-1}@keyframes spin{to{transform:rotate(360deg)}}@keyframes shimmer{to{background-position:-200% 0}}@keyframes breathe{50%{opacity:.35}}@keyframes toast-in{0%{opacity:0;transform:translateY(12px)}}@keyframes fade-in{0%{opacity:0}}@keyframes drawer-in{0%{transform:translate(50px)}}@media (width<=1100px){.home-hero{grid-template-columns:1fr 390px;gap:42px}.composer-layout{grid-template-columns:1fr 270px;gap:38px}.detail-grid{grid-template-columns:1fr 290px}.metric-strip{grid-template-columns:repeat(2,1fr)}.metric-strip article:nth-child(2){border-right:0}.metric-strip article:nth-child(-n+2){border-bottom:1px solid #d7dbd4}}@media (width<=840px){.site-header{width:calc(100% - 32px);height:72px}.brand-mark small{display:none}.header-actions .text-button{font-size:0}.header-actions .text-button svg{width:20px;height:20px}.home-hero{grid-template-columns:1fr;width:calc(100% - 36px);padding:58px 0 70px}.conversation-promise{max-width:520px}.my-feedback-section{width:calc(100% - 36px);padding:70px 0}.my-feedback-section.feedback-first-view{height:auto;min-height:calc(100vh - 148px);padding:38px 0 56px;overflow:visible}.feedback-first-view .feedback-list{overflow:visible}.feedback-row{grid-template-columns:9px 1fr auto;gap:12px}.feedback-row .status-badge,.feedback-row .unread-pill{grid-column:2;width:max-content}.feedback-row>svg{grid-area:1/3/3}.section-heading{align-items:start}.section-heading>p{display:none}.composer-page,.detail-page{width:calc(100% - 36px);padding-top:35px}.composer-layout,.detail-grid{grid-template-columns:1fr}.composer-aside{grid-row:auto;position:static}.detail-aside{grid-row:2}.detail-titlebar{flex-direction:column;align-items:start}.admin-layout{grid-template-columns:1fr}.admin-sidebar{z-index:200;width:250px;transition:transform .2s;position:fixed;top:0;left:0;transform:translate(-100%)}.admin-sidebar.open{transform:translate(0);box-shadow:20px 0 60px #00000059}.admin-logo>button{color:#fff;background:0 0;border:0;place-items:center;width:32px;height:32px;margin-left:auto;display:grid}.mobile-menu-button{background:#fff;border:1px solid #d2d6cf;place-items:center;width:38px;height:38px;margin-right:12px;display:grid}.admin-topbar{justify-content:flex-start;padding:0 20px}.view-user-button{margin-left:auto;font-size:0}.admin-content{padding:20px}.queue-toolbar{flex-direction:column;align-items:flex-start}.queue-tools{width:100%}.search-box{flex:1}.search-box input{width:100%}.login-brand{display:none}.staff-create-form{grid-template-columns:1fr 1fr}.staff-create-form .admin-primary-button{grid-column:1/-1}}@media (width<=560px){body{font-size:14px}.site-header{width:calc(100% - 24px)}.brand-mark{gap:8px}.brand-mark strong{font-size:16px}.brand-symbol{transform-origin:0;transform:scale(.85)}.header-actions{gap:12px}.user-chip>span{display:none}.hero-copy h1{font-size:48px}.hero-copy>p{font-size:16px}.hero-actions{flex-direction:column;align-items:flex-start}.conversation-promise{min-height:330px;box-shadow:10px 10px 0 var(--accent-pale);padding:48px 28px 30px}.conversation-promise>p{font-size:23px}.section-heading.compact{flex-direction:column;align-items:flex-start}.section-heading.compact h2{font-size:31px}.composer-progress b{display:none}.composer-progress>span:not(:last-child):after{right:-50%}.form-step>h1{font-size:36px}.type-options button{padding-left:58px;padding-right:48px}.type-options button>span{left:18px}.field-grid{grid-template-columns:1fr}.field.full{grid-column:auto}.urgency-options{grid-template-columns:1fr}.composer-aside{padding:24px 22px}.composer-actions{gap:15px}.composer-next-action{flex-direction:column;align-items:flex-end;gap:6px}.panel-heading{grid-template-columns:1fr;gap:13px}.panel-heading>p{padding-left:13px}.progress-panel,.conversation-panel{padding:22px 16px}.progress-track span{font-size:9px;transform:scale(.9)}.progress-track i{width:26px;height:26px}.progress-track>div:not(:last-child):after{top:12px;left:calc(50% + 13px);right:calc(13px - 50%)}.assignee-note small{display:none}.message-item.admin{padding-left:14px}.message-composer>div>small{display:none}.site-footer{padding:0 18px}.site-footer span{max-width:230px}.metric-strip{grid-template-columns:1fr 1fr}.metric-strip article{min-height:112px;padding:17px}.metric-strip strong{font-size:31px}.metric-strip small{display:none}.queue-tools{flex-direction:column}.search-box,.filter-select{width:100%}.admin-content{padding:12px}.admin-topbar h1{font-size:19px}.drawer-meta-grid{grid-template-columns:1fr}.admin-work-panel{padding:20px 16px}.work-panel-heading{flex-direction:column}.staff-create-form,.settings-field-grid{grid-template-columns:1fr}.staff-create-form .admin-primary-button,.settings-field-grid label.full{grid-column:auto}.staff-list article{grid-template-columns:40px 1fr 70px}.staff-list dl{display:none}.login-card{padding:30px 24px;box-shadow:9px 9px #b84b31}.toast{bottom:12px;left:12px;right:12px}}@media (prefers-reduced-motion:reduce){*,:before,:after{scroll-behavior:auto!important;transition-duration:.01ms!important;animation-duration:.01ms!important;animation-iteration-count:1!important}}